Legal
According to the provisions of Directive 2011/65 / EU of the European Parliament and of the Council of 8 June 2011, adopted in the internal Romanian legislation by HG322 / 29.05.2013 regarding the restrictions on the use of certain dangerous substances, in the electrical and electronic equipment regarding the regime of products and services that can endangers life, health, safety at work and environmental protection, we assure you that the products we sell do not endanger life, health, safety at work and do not have a negative impact on the environment and are in accordance with the manufacturer's documentation and Romanian standards.
Also, the products comply with the provisions of the Directive 2014/35 / EU of the European Parliament and of the Council, adopted in the internal Romanian legislation by HG 409/2016 regarding the distribution on the market of low voltage electrical equipment.
The warranty of the products is 1 (one) year from the date of purchase.
All purchased products benefit from warranty and service provided that the rules for installation, use, handling and transport provided in the product manual are applied properly.
The manufacturer through the importer guarantees the components used in the construction of its products against manufacturing and material defects for the period established above, starting from the date of purchase by the end user. During the warranty period, the manufacturer reserves the right to repair or replace the defective part.
The warranty covers only those defects that appear in the normal operation of the product and does not apply for:
a. Negligent handling and exploitation (electric, mechanical, thermal shock, high degree of impurities and / or excessive humidity, positioning in positions other than those described in the user manual, foreign objects entered in the equipment, liquids, etc.)
b. Unauthorized interventions in equipment.
c. Powered at other voltages and frequencies than those provided by the manufacturer.
d. Defects due to the connection cables, the grounding of the building or the telephone exchange as well as due to the connection / disconnection, the reversal of polarity, flooding, arson, sun exposure, lightning, unauthorized hardware or software changes.
e. Destruction of internal circuits or of the whole product, caused by voltage shocks of the electrical network.
f. Damages such as: scratches, cracks, breaks of the removable or non-removable elements that were not notified to the seller at the time of purchase.
g. Mechanical damage caused by striking the device or deteriorating the marking with the model and series of the device.
Prior to buying, the buyer must carefully read the instructions for use.
We assure you, according to O.G. 21/92 and H.G. 394/95 that the products marketed correspond to the manufacturer's execution documentation are in accordance with the European CE standards: ISO / IEC and EN issued by the manufacturer's authorized laboratories.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.